Return Policy


Our 365 Day Warranty

365 Day WarrantyWe guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase. This covers product stitching, seams, elastics, and any of the product’s components.

This warranty does not cover normal wear and tear, and is applicable only to the original purchaser of the products. Proof of purchase is required.

You are solely responsible for understanding how to care for the items you purchase. We are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials.

This warranty is void when washing instructions has not been followed.

To make a claim for any defects covered by the warranty, products must be sent at customer’s expense to Buggy Baggs if the purchase has been over 90 days. Within the 90 day period, we will cover the cost to ship the item/s back to us. Please follow our easy self service return process below.

Please be considerate about the condition of your item before shipping them. Your item must be clean, stain-free and dry before you ship it. We will not handle any items that are stained, smelly, dirty or damp on arrival.

It takes us 3 to 5 business days to process returns after they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will either repair or replace the product and send them back out to you immediately.

Return to Top


Our Return Policy & Return Instructions for Items Purchased from Us

90 Day Return PolicyWith our 90-day return policy, there are no special catches. All we ask is that you send the items back to us in an unused, unwashed and in a re-sellable condition. So if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund less shipping costs. No questions asked. Just go through our easy self-service return process below.

Washed and used products, and items purchased on clearance, Ebay®, or any other third party are not eligible for refunds, exchanges or manufacturer’s warranty.

We reserve the right to refuse any return if it is not in any condition to be resold, has been washed, contains smell of essential oils/perfume, smoke, etc. or that have been soiled. Items must have been purchased within the last 90 days directly from our any of our websites. Trial packs or products purchased on clearance are not eligible for return.

Return to Top


Exchange Policy

We do not offer exchanges for items purchased directly from our sites, or from any other retailer’s store. The only exception to this is if we shipped you the wrong item/color/size by mistake

If you are not happy with the items you purchased and would like something else instead, you may return the products for a refund within 90 days of your original order, and then place a new order for the items you would like instead.

Return to Top


Returning Items for Refund:

Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you need to return items for a refund:

Step 1: Contact us to get a Return Authorization # (RA#) by sending us an email with Return Authorization # on the subject line to facilitate processing. You will receive your RA# within 24 hrs when request is sent during our business hours (M-F 8-4 pm EST). While waiting for your RA#, you can proceed to Step 2.

Step 2: Download, print and fill out the Return Form completely.

Step 3: Pack the item/s securely with the Return Form. Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request for your RA# before sending your package out.

Step 4: Ship the package using a prepaid, insured, traceable method (e.g. FedEx, UPS) to the address on the Return Form. We are not responsible for returns lost or damaged in transit.

Please note that it takes us 3 to 5 business days to process returns and refunds once they arrive at our facility. Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Return to Top


Returning/Exchanging Incorrect or Defective Merchandise

Our self-service return process is designed to make it as easy as possible for you to return merchandise back to us. Please follow the instructions below if you received the wrong items/color from what you originally ordered from our site or have a warranty claim for defective merchandise:

Step 1: Contact us to get a Return Authorization # (RA#) by sending us an email with Return Authorization # on the subject line to facilitate processing. Please inform us of the mistake or the defect and request for a prepaid shipping label to send the incorrect item/s back to us at no cost to you.

You will receive your RA# within 24 hrs when request is sent during our business hours (M-F 8-4 pm EST). While waiting for your RA#, you can proceed to Step 2.

This does not apply for defective merchandise purchased over 90 days.

Step 2: Download, print and fill out the Return Form completely.

Step 3: For defective merchandise, attach a copy of your proof of purchase if items was bough from an authorized retailer (receipt or emailed order confirmation)

Step 4: Pack up the items securely with the Return Form and proof of purchase (if applicable) enclosed. Make sure you have your RA# on the form to facilitate processing. If you don’t have an RA#, please request for your RA# before sending your package out.

Step 5: Attach the prepaid label to the outside of the package, and drop off at your nearest post office, USPS mail collection box, or hand to your mail carrier. For defective merchandise purchased over 90 days, please ship the package using a prepaid, insured, traceable method (e.g. FedEx, UPS) to the address on the Return Form. We are not responsible for returns lost or damaged in transit.

You will be sent the replacement items as soon as we receive your returned package.

Return to Top


Return & Exchange Policy for Items Purchased from Authorized Retailers

If you have purchased any of our products from one of our retailers and wish to return them for a refund, please contact the store you originally made the purchase from. Keep in mind that different stores may have different return policies. We are not able to issue refunds or exchanges for any item that is not purchased directly from us.

Return to Top